Tertiary Catalogue

Sales, Marketing and Procurement


Distribution

Distribution

Producing from the Front

How to get the film you’ve worked on for months, maybe even years, seen. Graham shares the key points of distribution, a part of the industry sometimes overlooked or misunderstood by filmmakers.
Business Development and Marketing

Business Development and Marketing

Master the Moment

While Ray’s signature stunning visuals, cinematic edits and celebrity clientele have captured the hearts of couples all over the globe, it’s his branding and business approach that has elevated him to the very top of the industry. In this...Show More
Sales and Marketing Plans

Sales and Marketing Plans

Leadership and Management

A detailed look at all things to consider when making sales and marketing plans.
The Customer Focused Person

The Customer Focused Person

Memorable Customer Service

Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company. On the other side, where a customer has had a bad experience, in years gone by, they would...Show More
The Cycle of Service

The Cycle of Service

Memorable Customer Service

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organisation you work for. This Cycle of Service training video takes a look...Show More
Customer Contact

Customer Contact

Memorable Customer Service

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day. This Customer Contact training video is an easy to follow...Show More
A Song of Fire and Safety

A Song of Fire and Safety

When it comes to fire safety in the workplace, we might be tempted to think that it's not our concern, or that there's plenty of other things to worry about—until it's too late. However, it's everyone's responsibility to prevent fires. That...Show More
Mind over Splatter: Health and Safety Attitudes

Mind over Splatter: Health and Safety Attitudes

Safety is more than warning signs and handrails - it is an attitude of the mind. There are many traps for those whose attitude is amiss. Whether you're surviving the zombie apocalypse or just surviving daily grind of the office, the consequences...Show More
Influencing Skills

Influencing Skills

Customer Service

There's plenty you can do to help influence a customer's decisions using the right type of communication. Gandolf gives his unique take on the key points to take from this short film.
Systems and Resources

Systems and Resources

Customer Service

Technologies and systems that are used properly save time and are an essential component of your job. Keith from UK series The Office re-caps.
Right First Time

Right First Time

Customer Service

Following company guidelines and basic best practice will help you get things right with customers first time. Here's how. Fun MTV-style re-cap reinforces all you need to know.
Interpersonal Skills

Interpersonal Skills

Customer Service

Using open and closed questions and understanding customers have different needs and expectations examined and more. Who else but Gandalf takes you through the key points again at the end.
Your Role and Responsibility

Your Role and Responsibility

Customer Service

The importance of understanding your role and responsibilities and how your actions effect others. Gameshow sketch adds some humour to re-cap all the key points.
Customer Experience

Customer Experience

Customer Service

An in-depth look at the customer experience and dealing with complaints. Features a comedic sketch to reinforce key points.
SWOT Analysis

SWOT Analysis

Strategic Tools for Business

In business, a thorough understanding of an organisation’s strengths, weaknesses, opportunities and threats in both internal and external environments is crucial. This video introduces the SWOT analysis and how it can be a helpful evaluative...Show More
Lewin's Force Field Analysis

Lewin's Force Field Analysis

Strategic Tools for Business

Successful businesses must continually adapt, and change requires a deep understanding of driving and restraining forces. This video examines Lewin’s Force Field analysis and how it can be used to evaluate whether change is feasible. Through a...Show More
PESTLE Analysis

PESTLE Analysis

Strategic Tools for Business

Although external factors are outside of a business’ control, it is still important for them to consider political, economic, social, technological, legal and environmental/ethical factors. This video explores the PESTLE analysis and how it can...Show More
Porter's Generic Strategies

Porter's Generic Strategies

Strategic Tools for Business

A competitive advantage is highly valuable in business and choosing between a cost/differentiation or leadership/focus strategy can be a way of achieving this. This video introduces Porter’s Generic Strategies and how they are helpful for...Show More
Needs and Objections

Needs and Objections

Sales Essentials

Chapter 1: Ask Questions Ask open questions. Keep control of the interview. Chapter 2: Research The customer. The product. The relationship. Chapter 3: Set Objectives Prepare alternatives. Look for other customers for your products. Look for...Show More
Control and Close

Control and Close

Sales Essentials

Chapter 1: Closing the Sale Watch for buying signals. Ask for the order. Then keep your mouth shut. Chapter 2: Explain the Benefits Sell the benefits, not features. Relate the product to the customer's needs. Chapter 3: Meet...Show More
Difficult Sales

Difficult Sales

Sales Essentials

Chapter 1: The Dictator Dictators hold strong opinions that you’re not going to change. Encourage them to talk. Don’t interrupt – let them reveal their prejudices. Their vanity can be used to close a sale. Chapter 2: The Ditherer The key...Show More
Consultant Selling

Consultant Selling

Sales Essentials

Chapter 1: Being a Consultant When you’re selling a service rather than a product, it’s even more important to build confidence and trust with your client. Try to identify their uncertainties, and help remove them through information and...Show More
Closing Sales

Closing Sales

Sales Essentials

Chapter 1: Keep Trying Know what you’re going to say when you close – prepare your closes. If your first close fails, use recovery lines to get back on track. Persist by chasing up opportunities, expanding offers and keep the door open to new...Show More
Making Your Case

Making Your Case

Influencing Essentials

Chapter 1: Three Charms; But Four Alarms. If you don’t have enough arguments to support your case you risk coming across as half-hearted. But too many arguments can actually undermine your success. Remember: three claims will charm, but four...Show More
Using Similarity

Using Similarity

Influencing Essentials

Chapter 1: Highlight Similarities First People prefer to be persuaded by people who are like them and who do like them. People are much more likely to say ‘yes’ to people that they share similar backgrounds, experiences and values with. Look...Show More