Secondary Catalogue
Management and Commerce
Difficult Conversations
We've all had them and they're always tough. But they're healthy too. Here are some tips to approaching difficult conversations.
Managing Cross Cultural Teams
Cross Cultural Communication Essentials
Many cross-cultural teams plunge straight into the task without thinking about their differences. This can lead to misunderstandings and a loss of trust.
Development Discussion: Appreciating Development
Helping staff appreciate how much they are developing motivates them, so use thought-provoking questions to encourage them to recognise their own personal development.
Development Discussions: Questions to Help You Think about Development
Encourage people to give themselves time to think about how they want or need to develop their career and what actions to take next.
Development Discussions: Performance versus Career Development
Managers sometimes need a 'nudge' and the skills to include personal and career development in the one-to-ones they hold with staff. When they see developing staff as a legitimate part of their responsibilities, benefits begin to flow.
Development Discussion: Helping Your Manager Discuss Your Development
Anyone can use feedback as a springboard to a request for development, so link your request for development to something your manager regards as important.
Development Discussions: Micro Goals
Micro goals give people something precise to aim for during a short timescale—depending on the activity, that timescale could be between now and the next monthly review or it could be between now and the end of a 1-hour meeting.
Talking through Conflict: Handling Conflict Conversations
Managers need to learn effective ways to gain control of the conversation and direct it towards a successful conclusion.
Feedback: How to Receive Feedback
An important aspect of feedback conversations is showing staff how to help their managers give them worthwhile feedback.
Talking through Conversations: Opening a Conflict Conversation
There are occasions when a manager will initiate a conversation to resolve conflict and the opening is crucial to success.
Talking through Conflict: Unexpected Conflict
When a manager is on the receiving end of unexpected conflict, how he or she responds is vital to a successful outcome.
Talking through Conflict: Preparing for a Conflict Conversation
Some managers have a combative approach to conflict. A subtle approach is usually more effective and begins with some simple mental and tactical preparation.
Talking through Conflict: Early Warning Signs
As most problems are resolved most easily when they are nipped in the bud, managers should learn to recognise the warning signs that appear.