Tertiary Catalogue

Sales, Marketing and Procurement

Sales and Marketing Plans

A detailed look at all things to consider when making sales and marketing plans.

Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company. On the other side, where a customer has had a bad experience, in years gone by, they would...Show More

The Cycle of Service

Memorable Customer Service

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organisation you work for. This Cycle of Service training video takes a look...Show More

Customer Contact

Memorable Customer Service

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day. This Customer Contact training video is an easy to follow...Show More

A Song of Fire and Safety

When it comes to fire safety in the workplace, we might be tempted to think that it's not our concern, or that there's plenty of other things to worry about—until it's too late. However, it's everyone's responsibility to prevent fires. That...Show More

Mind over Splatter: Health and Safety Attitudes

Safety is more than warning signs and handrails - it is an attitude of the mind. There are many traps for those whose attitude is amiss. Whether you're surviving the zombie apocalypse or just surviving daily grind of the office, the consequences...Show More

Handwashing and Cleaning Protocols

This short video will show you how to clean all kinds of things your hands, some countertops, and maybe even some other stuff! That might sound boring, which is why we decided to make the most hysterical video we could. You should also learn a...Show More

Controlling the Spread of Germs

What to do when you're sick, how to cough or sneeze, where to stand when you're talking to others - this video has it all. Plus a few more surprises like grammar lessons, fashion advice, and possibly a message everyone needs to hear that nobody...Show More

How to Put on and Take off PPE

More of us are wearing personal protective equipment now than ever before, and most of us are doing so without having been trained in the proper ways to put it on and take it off. This short training video will walk you through the proper order...Show More

Communicating with Difficult Customers

Conflict De-Escalation Techniques for Face Covering Policies

You've seen the news stories of customers getting into angry and sometimes violent confrontations over their refusal to wear face coverings, and you don't want that to happen to you. This video will help you avoid any problems by offering a...Show More

Communicating with Difficult Employees and Coworkers

Conflict De-Escalation Techniques for Face Covering Policies

Your face covering policies won't work very well if everyone isn't following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of...Show More

Preparing Your Workplace for a Face Covering Mandate

Conflict De-Escalation Techniques for Face Covering Policies

It's no secret that face covering mandates are among the most controversial and contentious issues facing the modern workplace. This video will help ensure that your policies are adopted as smoothly and seamlessly as possible. You'll also see a...Show More

Handshake Alternatives

The handshake has been our go-to greeting for several centuries, but there are times when you might not be willing or able to offer one. This short training offers several alternative greetings to the handshake and helps alleviate any confusion...Show More

Returning to Work Protocols and Guidelines

As restrictions across the world begin easing and people start returning to work, how best to do that is a new and important question; after all, none of us has ever had to do this before. This short training video offers several simple...Show More

What to Do If You Test Positive for COVID-19

None of us wants to test positive for COVID-19. However, if it does happen, it's important to know what to do next. This short training video will walk you through all the important steps to take in the event of a positive diagnosis, from...Show More

Influencing Skills

Customer Service

There's plenty you can do to help influence a customer's decisions using the right type of communication. Gandolf gives his unique take on the key points to take from this short film.

Systems and Resources

Customer Service

Technologies and systems that are used properly save time and are an essential component of your job. Keith from UK series The Office re-caps.

Right First Time

Customer Service

Following company guidelines and basic best practice will help you get things right with customers first time. Here's how. Fun MTV-style re-cap reinforces all you need to know.

Interpersonal Skills

Customer Service

Using open and closed questions and understanding customers have different needs and expectations examined and more. Who else but Gandalf takes you through the key points again at the end.

Your Role and Responsibility

Customer Service

The importance of understanding your role and responsibilities and how your actions effect others. Gameshow sketch adds some humour to re-cap all the key points.

Customer Experience

Customer Service

An in-depth look at the customer experience and dealing with complaints. Features a comedic sketch to reinforce key points.

SWOT Analysis

Strategic Tools for Business

In business, a thorough understanding of an organisation’s strengths, weaknesses, opportunities and threats in both internal and external environments is crucial. This video introduces the SWOT analysis and how it can be a helpful evaluative...Show More

Lewin's Force Field Analysis

Strategic Tools for Business

Successful businesses must continually adapt, and change requires a deep understanding of driving and restraining forces. This video examines Lewin’s Force Field analysis and how it can be used to evaluate whether change is feasible. Through a...Show More

PESTLE Analysis

Strategic Tools for Business

Although external factors are outside of a business’ control, it is still important for them to consider political, economic, social, technological, legal and environmental/ethical factors. This video explores the PESTLE analysis and how it can...Show More

Porter's Generic Strategies

Strategic Tools for Business

A competitive advantage is highly valuable in business and choosing between a cost/differentiation or leadership/focus strategy can be a way of achieving this. This video introduces Porter’s Generic Strategies and how they are helpful for...Show More

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Cookie	Duration	Description
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