Tertiary Catalogue

In business, a thorough understanding of an organisation’s strengths, weaknesses, opportunities and threats in both internal and external environments is crucial. This video introduces the SWOT analysis and how it can be a helpful evaluative tool for businesses. Through real-life examples, students will see how a SWOT analysis can be applied in practice and why it is beneficial for strategic planning. Show Less

Successful businesses must continually adapt, and change requires a deep understanding of driving and restraining forces. This video examines Lewin’s Force Field analysis and how it can be used to evaluate whether change is feasible. Through a case study of British Airways, students will understand how Lewin’s Force Field can be applied to real-life businesses and why it is useful for implementing and managing change. Show Less

Although external factors are outside of a business’ control, it is still important for them to consider political, economic, social, technological, legal and environmental/ethical factors. This video explores the PESTLE analysis and how it can be a helpful tool for business. Through real case studies, students will understand how PESTLE can be applied in practice and its usefulness in strategic decision-making. Show Less

A competitive advantage is highly valuable in business and choosing between a cost/differentiation or leadership/focus strategy can be a way of achieving this. This video introduces Porter’s Generic Strategies and how they are helpful for evaluating business strategy. Using real-life case studies, students will learn how different businesses implement different strategies and the effect this has on their position within their industries. Show Less

Corporate social responsibility has the potential to create lasting positive changes in the communities with which a business interacts, increase an organisation’s trustworthiness and the fulfilment of their employees. However, CSR comes at a price and can unearth new tensions between businesses, their stakeholders and supply chains. In this video, students will explore the many benefits and limitations of this unavoidable part of modern business operations. Show Less

Coined in the early 1990s, the term ‘triple bottom line’ is often used in dialogue around corporate social responsibility to define the three interrelated areas by which modern companies should measure their success: people, planet and profit. Students will gain valuable insight into how the triple bottom line affects business operations in a practical, measurable sense by seeing it explained in the context of multi-national retailer, Marks & Spencer. Show Less

Carroll’s Corporate Social Responsibility Pyramid has long been used as the framework through which to think about a business’ economic, social and environmental responsibilities. In this comprehensive video, students will be guided through the four layers of Carroll’s Pyramid, introduced to its strengths, and shown the ambiguities and omissions that limit its usage. Show Less

With Marks & Spencer providing an invaluable case study of how corporate social responsibility is applied in a real, multi-national context, this video explores the sometimes complex relationship between stakeholders and CSR. Students will gain insight into how CSR can have a positive impact on the opinions and experiences of staff, employees and shareholders, and the tensions that can arise when stakeholder interests and CSR operations don’t align. Show Less

This clip teaches learners about the importance of resolving problems for customers well, and the best approaches to take to resolving issues. The video also covers some useful customer complaint statistics, and how to use the 'brain see-saw' to avoid being emotional hijacked by a complaint. Show Less

Answering the telephone is a different skill to face-to-face communication. This clip elaborates on these difference and demonstrates the dos and don'ts of phone conversations. It also looks at the ways in which the internet has changed the way business communicate with customers. Show Less

Every customer has different needs, and there are some who may require additional assistance. This clips teaches learners how to better deal with these needs, how to assist customers from different cultural and linguistic backgrounds, and when to use an interpreter. Show Less

Communication skills are an essential skills for every business. This video looks at the three ways that people take in information, the three components of face-to-face communication, and how they should be used together when planning your communications. Show Less

Communication, internally and externally, is central to every aspect of a business’s strategy and operations. In this video, four different business people from the UK and Australia provide an insight into the importance of communication, different methods and evaluating them, and what makes business communication effective. The case studies make an ideal resource for students of Business. Show Less

Understanding the fundamental features of business underpins success. This video explores organisational purpose, structure and objectives through the eyes of four operators in very different Australian and UK-based business environments – Brent Novak (Flight Centre), David Joy (London Continental Railways), Colin Arnold (Grazeaway) and Lyn Cutress (Redwings Horse Sanctuary). The case studies present an engaging and insightful coverage of key areas for Business students. Show Less

Every business has its stakeholders—without them the business wouldn’t exist. In this video, four people operating in very different business environments—in Australia and the UK—talk about the influence of internal and external stakeholders and managing competing stakeholder interests. These first-hand accounts provide Business students with an excellent understanding of the role and importance of various stakeholders in business. Show Less

'A Word from the Gods' demonstrates to students that it is not enough to know about something, you need to be able to explain it in a way that others can understand. The video demonstrates that often people have to experience something fully to appreciate it, and that has implications for training and developing staff. Show Less

Even an office environment can present many manual handling risks. Using correct manual handling posture and techniques reduces the risk of injury. This snippet demonstrates a number of regular office tasks which are a common cause of injury. This is mainly due to incorrect manual handling posture and twisting of the body while lifting and carrying. This snippet demonstrates the correct way to complete these tasks while maintaining correct manual handling posture and techniques. Show Less

We often don’t realise it, but the decisions we make as consumers – from what products we buy to how we end up disposing of them – often affect other people in other places. In this programme we investigate how the sourcing, manufacturing and disposal of everyday products impact the environment, and in turn people. It also profiles VISY, an international packaging and recycling company that uses sustainable production processes. Show Less