Tertiary Catalogue

OKRs (objectives and key results) are an especially useful goal-setting framework for all kinds of businesses and organizations. OKRs enable teams to simultaneously focus on what needs doing here and now, while staying aligned with objectives and broader company strategy. Any team can apply OKRs by choosing 3-5 key objectives that support the business strategy, and for each, 3-5 key results to measure the success of the objectives. OKRs sharpen up activities and ways to achieve the organization’s strategy. By classifying and executing specific plans and activities on a quarterly basis, key results are more readily obtained, and objectives for that quarter suddenly come within reach. Show Less

Business culture around the world differs greatly. If you are to succeed in building relationships, working in different regions or even visiting a foreign office, it is important you are competent in dealing with cultural differences. So why not become a Cultural Chameleon! Show Less

Communicating online is more challenging than face-to-face communication because it misses facial expressions and body language, as well as many other factors. The relationship between mentor and mentee is personal and confidential, quite different and distinct from the relationship between manager and subordinate. Done properly it can enhance leadership skills and enable you to learn from different ways of thinking. Show Less

The success of a mentoring relationship depends to large degree upon your attitude and your commitment. Mentees are expected to take the lead in the partnership, to be proactive and work in order to achieve success. Studies of mentoring relationships found that the most successful relationships were those in which the mentee was most active and the mentor least active. Show Less

Communicating at a distance is more challenging than face-to-face communication because it misses facial expressions and body language in many cases. It's even more important to communicate regularly and clearly if you are a remote worker otherwise you and others can start to feel isolated and left out, and misunderstandings can arise. Show Less

With many of us now working from home, the skill of managing remotely is crucial to an organisations success. Employees can often see the benefits of remote working—no commute, flexible working patterns and a better work life balance. However, as face-to-face interaction becomes less frequent, greater efforts are needed to maintain an effective team culture. Managers need to lead by example - here are some top tips to help... Show Less

Virtual meetings have become an essential part of how modern businesses maintain productivity and continuity. They are an easy, cost-effective way to align multiple locations, keep employees engaged and work with clients and vendors. However, virtual meeting etiquette is a whole new ball game compared to face to face meetings. To help keep your attendance at virtual meetings productive and professional, follow these simple rules and tips. Show Less

When it comes to fire safety in the workplace, we might be tempted to think that it's not our concern, or that there's plenty of other things to worry about—until it's too late. However, it's everyone's responsibility to prevent fires. That means we all have an important part to play in identifying and minimising the risks. Show Less

Safety is more than warning signs and handrails - it is an attitude of the mind. There are many traps for those whose attitude is amiss. Whether you're surviving the zombie apocalypse or just surviving daily grind of the office, the consequences of having the wrong attitude to safety can be deadly! In this video, you'll meet the Zombusters team and see how complacency, rushing, distractions, and unfamiliarity can get the better of us, and how to avoid these mind-traps. Show Less

Transform into a Star Leader is a video to help you transform into a confident but humble star leader who really moves the team forward. Star leaders embody healthy contradictions, but as Peter Quarry explains, these are great for inspiring the team. Transform into a Star Leader is a video designed to help you recognize your team's needs, respond flexibility and provide (and receive) constructive feedback. Show Less

Respect Privacy and Confidentiality - a video covering key issues so everyone at work learns to observe, protect and respect privacy and confidentiality. There is a great deal at stake when privacy or confidentiality are breached, namely loss of trust, committing an offence or destroying reputations. Respect Privacy and Confidentiality is a video in which behavioural expert Peter Quarry explains how to respect privacy and confidentiality. The message is straightforward: respect yours and others' right to protecting sensitive, personal or proprietary information. Show Less

Work from Home Productively is a video providing invaluable tips for making the most of working from home, whether by choice or necessity. Many employees already work offsite, while others have since discovered they prefer it! But meeting your company targets and deadlines can be challenging from home. Work from Home Productively is a video in which behavioral expert Peter Quarry provides strategies for a productive work-from-home setup, goal-setting strategy and the need to set personal boundaries and take breaks. Show Less

Implement Reverse Mentoring is a video that explains a powerful way to help people develop, reverse mentoring. It's a way for younger colleagues to share ideas and knowledge with older counterparts and has been around for many years, but its uptake is still slow. It is a proven way for different generations to share ideas and learn from each other. Implement Reverse Mentoring is a video in which psychology expert Peter Quarry explains how each 'mentor' has so much to share with the other person, leading to greater engagement and employee retention. In this video you will learn best practice tips for implementing reverse mentoring. Show Less

Present Online with Impact is an essential skill given the increasing number of virtual meetings. In this video, behavioural expert Peter Quarry shows you how to ensure your presentation is delivered with impact. Present Online with Impact is a short but effective video in which you will learn valuable strategies to improve how you come across online. You will learn to start strong with with way you present yourself, to be succinct in words and visuals, to build audience engagement, control the discussion and work to a timeline. Show Less

Motivate through Storytelling is a video to help you liven up your presentations and team using truthful storytelling techniques, they are more memorable than lots of dry facts. Motivate through Storytelling is a video in which psychology expert Peter Quarry explains how important storytelling is to our survival and motivation. You will learn strategies to sell, influence, engage and inspire others with real and relevant stories. Show Less

Lead Productive Online Meetings will appeal to the increasing number of people working from home or in scattered locations. New technologies have made online meetings more feasible, but they require fresh approaches. In this video, psychology expert Peter Quarry provides helpful tips about making virtual meetings more productive. Lead Productive Online Meetings is a video providing skills to make online meetings productive and engaging by following simple strategies for ensuring good meeting etiquette and agendas, maximum contribution and engagement without interruptions, and keeping discussions short. Show Less

Motivate a Co-worker! Despite the plethora of good advice for motivating teams, there is always someone who isn't performing well and/or holding back the others. Peter Quarry, psychology expert, recommends not waiting for management to rectify the issue, but instead engaging those people. Motivate a Co-worker will show you how to motivate co-workers by engaging and responding to them, ascertaining their needs and not excluding them. Show Less

Make the World a Better Place explores what we can do despite the many environmental crises, climate change, bush fires, earthquakes, pollution, hurricanes and tornados, tsunamis and floods, as well as famine, poverty, violence, anger, a pandemic and lots of disrespect and intolerance. In this video we learn that we can choose to make a difference in small but always worthwhile ways. Make the World a Better Place is a video in which Peter Quarry presents some simple but effective approaches that make an incremental difference, and many strategies individuals in business can initiate like competitions, recycling, donating excess, volunteering and ensuring diversity and inclusion. Show Less

Learn to Set Boundaries will be an ideal video for anyone being asked to do more and more with less. It's not unusual to feel discomfort, resentment, guilt or inadequacy when someone (often a manager) asks you to do something that is either not your responsibility or just feels out of your league. In this video you will learn to set boundaries. Learn to Set Boundaries is a video to give you skills when too much is being asked of you, and it's time to set boundaries. Peter Quarry advises deciding on what is important for you, communicating and negotiating a solution, and reminding those who cross boundaries. Show Less

Encourage your Champions is a video designed to help team leaders and managers empower the enthusiastic staff who want to improve wherever they are. As behavioural expert Peter Quarry explains, workplace champions are not only born, they can be made! Encourage your Champions is a video that shows how workplace champions add immeasurable value to your organisation. Learn to give your workplace champions what they need to achieve whatever they're striving for, and to enable them to add value to your business. Show Less

Get Ready to be a New Manager is a video to help any new manager feel less daunted by their managerial tasks, by building confidence and skills using four essential strategies for effective management. Get Ready to be a New Manager will help learners consider their leadership role and strive to be the very best they can be. Learn about delegation, communication and feed back, decision-making and motivating team members. These skills will be good for the team and the new manager's career. Show Less

Engage with Clients Virtually is a video designed to improve your dealings with clients online and in the virtual space by adopting simple strategies recommended by behavioural expert, Peter Quarry. Learn seven easy ways to immediately improve your approach to online clients and customers. Engage with Clients Virtually is a video in which Peter Quarry presents simple ways to enhance any online customer communication. People will learn to respond quickly, personalise their approach, have data and resources at their fingertips, and build client enthusiasm and loyalty. Show Less

Exceed Service Expectations is a video where you will learn to deliver brilliant customer service. Peter Quarry, psychology expert, provides some simple strategies for giving outstanding customer service and get glowing reviews in return. Exceed Service Expectations is a video that encourages learners to aim to exceed client expectations, ensuring it is always a pleasure to do business with that organisation. It will motivate learners to be that special person who always makes others feel good by delivering outstanding service that exceeds expectations. Word gets out quickly and the emotional and financial dividends for your business are undeniable. Show Less

Develop Tolerance and Respect is a video to help learners respect and accept other people's opinions, behaviours, preferences, even when you don't agree with them. Peter Quarry, behavioural expert, explains how tolerance and respect can be developed. Develop Tolerance and Respect is a video to help learners realise that when we learn to tolerate other people's differences, we develop patience and willingness to understand the other person's point of view. We seek to find common ground, even when we have differing views. This leads to better quality decisions, greater harmony, and less conflict. Show Less