Tertiary Catalogue
- Content Catalogue
- Tertiary
- Careers and Work Readiness
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Careers and Work Readiness
Being a Hybrid Team Player
It’s easy to forget about and ignore people who aren’t in the office when you are, or those in different situations. Because of this, tension can build up, so build relationships across divides and work to resolve issues when you detect...Show More
It’s easy to forget about and ignore people who aren’t in the office when you are, or those in different situations. Because of this, tension can build up, so build relationships across divides and work to resolve issues when you detect them. As well as in-the-office vs remote, ‘in-group’ and ‘out-group’ divisions can occur when a few people share an experience, such as working in the office on the same days of the week. Some may feel overlooked by management or that the other group isn’t sharing that information freely with them. Show Less
Miscommunication and Rumors
Communication is critical for hybrid teams. It has to be “intentional” as casual or ad-hoc conversations will be reduced. If there is a void, it will be filled by rumour and gossip! Avoid this by keeping people informed and checking from them...Show More
Communication is critical for hybrid teams. It has to be “intentional” as casual or ad-hoc conversations will be reduced. If there is a void, it will be filled by rumour and gossip! Avoid this by keeping people informed and checking from them too. Show Less
Building a Foundation of Trust
Trust is the foundation of effective hybrid work. It takes ages to build but can be destroyed in an instant.
Managing Hybrid Performance
When the team are working remotely or in a hybrid way, their performance will be harder to observe. Instead of assessing performance via time in the office (or virtual meetings), you should consider outcomes, contribution and value. Make it easy...Show More
When the team are working remotely or in a hybrid way, their performance will be harder to observe. Instead of assessing performance via time in the office (or virtual meetings), you should consider outcomes, contribution and value. Make it easy for your team members to do a great job by acting as a facilitator supporting them. Show Less
Managing Conflict
Conflict is always there and different perspectives can help us make better decisions, so it’s important to be aware of conflict or friction and deal with it positively. However, conflict can be more difficult to detect in hybrid teams,...Show More
Conflict is always there and different perspectives can help us make better decisions, so it’s important to be aware of conflict or friction and deal with it positively. However, conflict can be more difficult to detect in hybrid teams, especially with remote team members. Show Less
Improving Hybrid Meetings
Hybrid meetings are not symmetric. Sort this, and be clear and on purpose!
Out of Sight, Out of Mind
Mike is in the office all the time and sees this as a real (indeed almost heroic) commitment to the company and team. In reality, this means that others who would prefer to work from home more, rather than have a long commute, also come in. It...Show More
Mike is in the office all the time and sees this as a real (indeed almost heroic) commitment to the company and team. In reality, this means that others who would prefer to work from home more, rather than have a long commute, also come in. It also ensures that Mike doesn’t have a current, real-life experience of being remote in a hybrid team! Show Less
Embrace Asynchronous Working
By taking this course, you will begin to see that not all work has to be done together and at the same time. Make the most of the time you’re together with the team (whether on video calls or in-person meetings) and be productive when apart.
Manage Change Effectively
Manage Change Effectively is a course designed to make sure change is implemented smoothly and effectively. Managing change is an important skill that people throughout an organization need to add to their resumes. Change sometimes happens for...Show More
Manage Change Effectively is a course designed to make sure change is implemented smoothly and effectively. Managing change is an important skill that people throughout an organization need to add to their resumes. Change sometimes happens for reasons out of our control and sometimes we can plan a change, and inevitably is often stressful and frightening, so we often resist it. In this course psychologist Peter Quarry explains how we can learn to manage change successfully and helps others manage change. We develop agility and resilience if we manage change effectively. Show Less
Give Feedback about Body Odour
Give Feedback about Body Odour is a video to help develop skills to tackle the hard task of telling someone they have body odour or bad breath – a surprisingly common problem faced by many people. But how do you tell them in a way that doesn't...Show More
Give Feedback about Body Odour is a video to help develop skills to tackle the hard task of telling someone they have body odour or bad breath – a surprisingly common problem faced by many people. But how do you tell them in a way that doesn't upset or offend them, and create even more problems? It is challenging and must be dealt with quickly but sensitively. Discussing this issue can be embarrassing, so you need to be empathic and treat the person with dignity.
In this video, psychologists Eve Ash and Peter Quarry explain how to address the issue of sensitive hygiene feedback while creating minimum embarrassment for the person. Show Less
Manage Overload and Relieve Stress
Manage Overload and Relieve Stress is avideo to help people struggling with issues of stress, anxiety and overload that affect them at work and at home.
In this video you will learn to manage stress and overload and restore work-life balance by...Show More
Manage Overload and Relieve Stress is avideo to help people struggling with issues of stress, anxiety and overload that affect them at work and at home.
In this video you will learn to manage stress and overload and restore work-life balance by changing your mindset and taking positive action to get back in control. When people feel overwhelmed they are easily distracted and agitated, the quality of their work deteriorates, they may work more hours or start to take work home and so create a poor work/life balance. Failing to effectively manage stress can lead to health problems such as physical and emotional exhaustion, depression, eating disorders, drinking too much, poor sleep, anger and irritability. We all need to acknowledge problems, and take action to relieve or overcome them.
In this video, psychologists Eve Ash and Peter Quarry, give practical advice for what people can do to manage time and priorities, and take control to relieve stress and overload. Show Less
Apologise and Reduce Conflict
Apologise and Reduce Conflict is a video that acknowledges we all make mistakes or realise we are in the wrong. It's how we deal with our mistakes that makes the difference. Many people view an apology as a sign of weakness but apologizing for...Show More
Apologise and Reduce Conflict is a video that acknowledges we all make mistakes or realise we are in the wrong. It's how we deal with our mistakes that makes the difference. Many people view an apology as a sign of weakness but apologizing for our mistakes requires a lot of strength and self-awareness.
In this video you will learn to reduce conflict and build positive relationships with customers, contractors and coworkers. Apologising demonstrates honesty and generosity. When we apologize we show we are aware of what has happened and we acknowledge that it was unacceptable. This helps rebuild trust and re-establish our relationship with the person we have upset or offended.
In this video psychologists Eve Ash and Peter Quarry explain the benefits of apologizing and ways to effectively apologise to reduce conflict. A good apology is one of the most important tools for maintaining workplace harmony, collaboration and effective problem-solving. If you make a mistake, consider who you need to apologise to – your superiors, to your team or an individual co-worker, to a client – and the best way to do it. Show Less
Curtail the Rambler
Curtail the Rambler is a video designed to provide skills to respectfully deal with a coworker, customer or supplier who takes too long to get to the point.
In this video you will learn ways to deal with long-winded talkers. It can be difficult...Show More
Curtail the Rambler is a video designed to provide skills to respectfully deal with a coworker, customer or supplier who takes too long to get to the point.
In this video you will learn ways to deal with long-winded talkers. It can be difficult to tell people that they talk too much, and even more difficult if it is a manager or an important customer.
In this video, psychologists Eve Ash and Peter Quarry explain what happens when we feel trapped in a conversation by a long-winded person, and how we can politely and respectfully use techniques to manage the rambler. Show Less
Overcome Feeling Excluded
Overcome Feeling Excluded is a video in the SKILLS FOR ME SERIES to provide skills for people who feel excluded from what is happening. Exclusion negatively affects morale, productivity, communication and collaboration in the workplace. In...Show More
Overcome Feeling Excluded is a video in the SKILLS FOR ME SERIES to provide skills for people who feel excluded from what is happening. Exclusion negatively affects morale, productivity, communication and collaboration in the workplace. In today’s world of constant social media communication, Fear Of Missing Out (FOMO) is common. But fearing we are missing out and knowing we are being left out are quite different. We can all jump to conclusions, and it is important to identify and accept our own emotions and actions. However sometimes exclusion is real – you know things are happening and you are not being included.
In this video psychologists Eve Ash and Peter Quarry talk about feeling and being excluded, and some possible reasons for it, such as cultural differences, ethnicity, age, gender or sexuality. Show Less
Reach Your Potential
Reach Your Potential is a course designed for everyone at any level. People can expect multiple jobs in their lifetime, and a career path that is anything but a straight line to the top. What is important is to find ways to reach your potential....Show More
Reach Your Potential is a course designed for everyone at any level. People can expect multiple jobs in their lifetime, and a career path that is anything but a straight line to the top. What is important is to find ways to reach your potential. In this course psychologist Peter Quarry invites you to consider how you can reach your potential. You will learn to consider capacity-building questions:
* Am I in the right career? Have I identified my purpose and my path?
* Am I achieving results in my current role? Am I my own best friend or worst enemy? What is holding me back?
* Am I taking practical steps to reach my potential? Reaching your potential is finding your purpose and your path to achieving it. Show Less
Remembering Names
Remembering Names is a course to help everyone who struggles to remember names, especially if they are constantly meeting new people. It's embarrassing to forget names when you have just been introduced. It's easy to forget people's names when...Show More
Remembering Names is a course to help everyone who struggles to remember names, especially if they are constantly meeting new people. It's embarrassing to forget names when you have just been introduced. It's easy to forget people's names when you are busy and distracted. But names are important. Remembering and using someone's name shows recognition and respect. It helps people feel more comfortable, and creates more of a connection with them. Studies show that hearing our name activates our brain. In this course psychologist Peter Quarry explains some simple strategies to help remember people's names. Show Less
Asking for a Pay Rise
Asking for a Pay Rise is a course that teaches the invaluable skills for discussing improved remuneration with your manager. Many of us don't like asking for a pay rise, especially when times are tough. In this course psychologist Peter Quarry...Show More
Asking for a Pay Rise is a course that teaches the invaluable skills for discussing improved remuneration with your manager. Many of us don't like asking for a pay rise, especially when times are tough. In this course psychologist Peter Quarry provides useful tips for negotiating a pay increase. When you ask for a pay rise you need to convince your manager that you are worthy of a higher salary. Maybe your role has expanded, you have more duties and responsibilities than before. Or you have improved efficiency and have increased sales or reduced costs. Even if you have gained more qualifications, it might be time to ask for a pay rise or at least get prepared. Show Less
Be a Forward Thinker
Be a Forward Thinker is a course teaching an essential for business and personal success. Forward thinkers go against the natural tendency to be conservative or maintain the status quo. They are not fixed on the past but move forward with vision...Show More
Be a Forward Thinker is a course teaching an essential for business and personal success. Forward thinkers go against the natural tendency to be conservative or maintain the status quo. They are not fixed on the past but move forward with vision and conviction. They take a structured and systematic look at possible change and assess likely outcomes.
Research indicates that forward thinking is learned behavior rather than an innate human skill. We can learn to recognize trends and think critically, and envisage likely scenarios. We can learn to stay ahead of the curve. In this course psychologist Peter Quarry discusses ways to develop forward-thinking abilities because no matter what industry or profession you are in, you need to develop the ability to look, think and act ahead of the curve. Show Less
Working with a Moody Person
Working with a Moody Person is a course designed to help you deal with a moody person. Moody people certainly impact the work environment- usually for the worse! A moody person's emotions change often and without warning. They can be sullen or...Show More
Working with a Moody Person is a course designed to help you deal with a moody person. Moody people certainly impact the work environment- usually for the worse! A moody person's emotions change often and without warning. They can be sullen or unfriendly one minute and friendly and chatty the next. Sometimes their anger is overtly obvious through their body language and sighs. At times, they seem unable to control their frustration, and may even have unexplained outbursts of anger. In this course psychologist Peter Quarry, explains that temporary moodiness usually has legitimate causes, which can be helped. You will also learn to manage your own reactions to continually moody people. Show Less
Write a Business Plan
Write a Business Plan is a simple course to help you get started with your business plan. A business plan is a written document describing an organization's core business activities, objectives, and plans to achieve its goals. Your business plan...Show More
Write a Business Plan is a simple course to help you get started with your business plan. A business plan is a written document describing an organization's core business activities, objectives, and plans to achieve its goals. Your business plan should outline your goals for your business, and how you intend to achieve them. It is a blueprint for growing your business. A business plan is a valuable roadmap for resourcing and marketing your business to its best advantage.
A business plan helps you to crystallize what you are doing and identify priorities. It enables you to look at your product or service objectively, and to better understand your business strengths and weaknesses, how your business fits into the market, and challenges you might face. In this course psychologist Peter Quarry will help you learn essential elements for your business plan. Show Less
Healthcare Worker
Meet Nathan, a doctor in London. Nathan is an accident and emergency doctor and also the founder of a sustainable healthcare initiative.
Distribution Facilities Manager
Meet Charlotte, a process optimisation manager. Charlotte is a sludge scientist, or process optimisation manager, and leads a team who turn sewage into a useful renewable energy source.
Horticulturalist
Meet Tayshan, a garden designer from London. Tayshan discovered gardening after the Grenfell Tower fire in 2017 for the way it helped to bring his community back together.
Business Founder
Meet Tanuvi, a business founder. Tanuvi wanted to solve the paper waste problem in the visitor attraction industry.
