Tertiary Catalogue

Be an Outstanding Listener is a video that will help people who think they are good listeners when in fact they are usually not as good as they imagine. Every job in every organisations requires good quality listening skills to understand and clarify what is being said. Listening skills are especially important for service providers and managers. Be an Outstanding Listener is a video in which behavioural expert Peter Quarry explains simple ways to become an outstanding listener. These are skills everyone can benefit from and improve their communication skills. Show Less

Answer Tough Interview Questions is a video that prepares you for challenging interview questions. A job interview is always nerve-wracking, no matter how many times you've done this. In this video, psychology expert Peter Quarry offers ways to address tough questions during job interviews, positively and properly. The Answer Tough Interview Questions video will help you build confidence by answering interview questions with specific examples, constructive approaches, thorough research and demonstration of resilience. Show Less

Converting units and working out ratios is an integral skill for working in construction. This video explains the mathematical reasoning behind converting units of volume and scaling ratios and how it can be applied to calculate the correct amount of wet and dry materials in a render mixture. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

An understanding of the volume of spaces is an essential skill for working in construction. This video explains the basic formula for volume and how it can be applied to easily calculate the amount of concrete needed for a house foundation by breaking down an irregular shape into smaller regular shapes. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

There are many applications for multiplication when working in construction. This video explains how multiplication skills can be used to calculate wall areas and the size of covering panels to work out how much material needs to be ordered for the job, including an allowance for wastage. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

The ability to estimate material quantities and provide quotes is a helpful skill for working in construction. This video explains how to estimate the area and materials needed for a tiling job, incorporating unit conversions, and how to allow for potential wastage of materials to work out costs Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Calculating the perimeter of a block of land is a crucial skill for working in construction. This video explains the basic formula for perimeter and how it can be applied to calculate the length of fencing required for a construction site, as well as calculating the amount of materials to purchase for the job. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Calculating the area of a construction space is an important skill for working on a building site. This video explains the basic formula for area and how it can be applied to easily calculate wall area, incorporating length conversions, and calculating the amount of paint needed for the job. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale and totalling up different denominations. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that customers are given the correct change for their purchases, even when the POS system is unavailable! Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Credit and debit cards are so convenient, which means that an understanding of card surcharges is crucial for retail employees. This video explains how different card types may have different surcharges and how a comparison of the actual cost of purchase can influence a customer’s buying decisions. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale stock in a skate shop. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the construction industry but needing to practise their numeracy skills. Show Less

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a timesheet, including times in 12-hour and 24-hour format. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the retail industry but needing to practise their numeracy skills. Show Less

Staffing is an enormous expense to hospitality businesses. Smart scheduling and rostering are crucial skills for employees to develop. This video explains how to use mathematical calculations to work out whether rostered staff will be able to finish their assigned tasks in time for the next schedule. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the hospitality industry but needing to practise their numeracy skills. Show Less

Calculating stock quantities is a critical skill in retail, as it helps to ensure minimal overspending. This video demonstrates the mathematical thinking used to work out how much marketing collateral is needed for a retail marketplace sale weekend. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the retail industry but needing to practise their numeracy skills. Show Less

Following food safety regulations surrounding potentially hazardous foods is an essential skill for working in hospitality. This video explains the mathematical calculations that can be used to work out when food needs to be checked for temperature, and when it should be discarded to comply with health and safety regulations. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the hospitality industry but needing to practise their numeracy skills. Show Less

To ensure a successful catering event, the dietary requirements must be included in the function brief. In addition to this, a little bit of mathematical thinking is required. This video demonstrates the thinking processes involved in calculating different quantities of food for a set menu. Exploring multiplication, division, subtraction and percentage calculations, the video contains clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the hospitality industry but needing to practise their numeracy skills. Show Less

Front of house staff in the hospitality industry are often tasked with organising tables and seating plans for functions and events. This video walks through the mathematical processes involved in assessing various seating configurations to find the most economical way to seat guests at a large function. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the hospitality industry but need to practice their numeracy skills. Show Less

Accuracy in estimating and calculating food quantities is a crucial skill for working in the kitchen. This video demonstrates how to calculate the number of portions available from a given jug capacity and volume of gravy. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the hospitality industry but need to practice their numeracy skills. Show Less

Working out how to dilute cleaning solutions can be confusing when the units of measurements aren’t all the same. Unit conversion for ratios is an integral skill used in other hospitality contexts, too, both front and back of house. This video demonstrates how to scale liquid ratios to reach the desired volume. Clean, clear graphics show multiple methods and working out to assist learners at every step. A valuable resource for vocational learners interested in joining the hospitality industry but need to practice their numeracy skills. Show Less

Psychologist Eve Ash asks: are you proud of what you do, or are you falling back on a mindless routine? Aim for the very highest—Personal Responsibility In Delivering Excellence. PRIDE is the fantastic feeling you get when you've gone that one extra step in striving for your best. People notice! Show Less

There are four ingredients that add up to becoming a HERO in the workplace. Psychologist Eve Ash takes us through the necessary qualities of being Honest (someone who says what they think, gives feedback and honest criticism) and Ethical (does the right thing for the team, the organization and the community). They are Respectful—polite, interested and caring, no matter what experience, culture or nationality they encounter. And they are Optimistic—not dampening others' ideas, instead looking for opportunity. Show Less

Behavioral expert, Peter Quarry, knows what unreliability in a colleague can be like. He suggests first explaining to them why their behavior causes problems. If this fails, you can try appealing to their personal brand and their desire to look good, by getting them to make promises in front of others. Praise them and thank them if they deliver; otherwise hold them to account—all in front of others. Show Less

The pressure on us all to achieve results can result in feelings of stress and being overwhelmed. Psychology expert, Peter Quarry, suggests calming your brain through a simple, effective slow breathing technique; using the "now or later" approach to prioritizing what must be done (and feeling more in control); and focusing on completing tasks, one at a time, rather than wasting time shifting gears and continuously multi-tasking. Show Less

Blowing the whistle on unethical or illegal practices is a tough decision to make. Your values and integrity may be compromised by what you've seen. You may be fearing the consequences. Psychology expert, Peter Quarry, recommends asking yourself five specific questions, ascertaining degree and frequency of behaviours, their impact and what if anything is already being done. If the answers trouble you, seek independent advice before determining a path forward. Show Less