Secondary Catalogue

Food, Hospitality and Personal Services


Environmental Practices at Work: Hospitality

Environmental Practices at Work: Hospitality

Environmental sustainability is about designing and implementing practices and processes within a workplace that do not waste or exhaust natural resources or cause ecological damage. It not only minimises an organisation’s environmental...Show More
Five Star Hospitality

Five Star Hospitality

In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin – a five star international hotel – and discover valuable lessons from the hotel’s experienced leadership and management team. In it,...Show More
Health, Safety and Security

Health, Safety and Security

Hospitality Series

Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation....Show More
Quality Customer Service

Quality Customer Service

Hospitality Series

Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation....Show More
Cleaning and Sanitation in the Food Industry

Cleaning and Sanitation in the Food Industry

Cleanliness and good hygiene in the food industry is of upmost importance. It is essential that areas in which food is prepared, served or manufactured are kept clean at all times. Poor hygiene standards can lead to food poisoning and possible...Show More
Teamwork in Hospitality

Teamwork in Hospitality

Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork....Show More
An Introduction to Hospitality

An Introduction to Hospitality

The hospitality industry is alive and growing worldwide. This programme provides a well rounded introduction to the industry ideal those interested in a career tourism or hospitality. Discussing the difference between commercial and...Show More
Espresso Coffee Service: Preparing and Serving Café Style Coffee

Espresso Coffee Service: Preparing and Serving Café Style Coffee

This programme deals with coffee making techniques for the beginner. It covers espresso machines and their components, coffee types and extraction.