Management and Commerce
Workplace training provides people with the means to learn new skills and knowledge, and apply these in the workplace. Training also allows organisations to develop new and better processes to increase productivity. This insightful and instructive programme is hosted by David Kay, owner of a successful training business with over 20 years experience in workplace training worldwide. It follows an experienced workplace trainer and line manager as they plan, organise, facilitate, and review a training plan. The programme is full of simple tips and useful ideas that will give facilitators the knowledge and skills they need to deliver high quality, relevant training services. Show Less
Why are some people great leaders? Are leaders born or made? These great questions are explored and answered. Individuals in all sorts of situations and positions within society can provide real leadership, provided they have the opportunity and the desire to do so. It takes a willingness to try and some good social skills, but individuals can lead others to action. It requires effort and determination but, in the right circumstances, great things are possible. Show Less
Led by three prominent businesses in Australia, Bendigo Bank, Oakley and Salesforce, this programme not only discusses how cultures can differ, but also demonstrates how each different style remains fundamentally important to each business.
Set in the production office of fictional current affairs programme "Sighted," this 26 minute programme provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday conflict situations. The programme deals with the more ordinary communications that go wrong, the personal and workplace costs of these and the possibilities of avoiding such situations and/or dealing constructively with them when they occur. The programme offers insights into the following key elements of conflict and conflict management and summarises them in the following chapters: - What is conflict? - Role of conflict in the workplace - Conflict spiral - Conflict management strategies - Constructive conflict management. Show Less
This programme covers important principles in dealing with difficult customers within the customer service industry.