Secondary Catalogue

Management and Commerce


Floats and Balances

Floats and Balances

Numeracy in Retail

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale...Show More
Cash Handling

Cash Handling

Numeracy in Retail

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that...Show More
Surcharges

Surcharges

Numeracy in Retail

Credit and debit cards are so convenient, which means that an understanding of card surcharges is crucial for retail employees. This video explains how different card types may have different surcharges and how a comparison of the actual cost of...Show More
Discounts

Discounts

Numeracy in Retail

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale...Show More
Break Times

Break Times

Numeracy in Retail

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a...Show More
Stock Calculations

Stock Calculations

Numeracy in Retail

Calculating stock quantities is a critical skill in retail, as it helps to ensure minimal overspending. This video demonstrates the mathematical thinking used to work out how much marketing collateral is needed for a retail marketplace sale...Show More
Recruiting

Recruiting

Management Essentials

A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be...Show More
Difficult Conversations

Difficult Conversations

Management Essentials

Informing employees that their work is not good enough, that they can’t have the pay rise they asked for, or that they have been denied promotion are all situations that managers dread. Dealing with difficult conversations with rejected and...Show More
Praise and Criticism

Praise and Criticism

Management Essentials

Everyone needs praise and critical feedback, and when given the right way, it can help motivate individuals and teams. But it’s a fine balance that all managers need to get right. This course will show managers how and when to deliver effective...Show More
Performance Reviews

Performance Reviews

Management Essentials

Performance reviews help employees by clarifying: what they’re doing well, what they’re supposed to be doing and identifying the support they need. Sadly, performance reviews often go wrong because managers fail to prepare and don’t know...Show More
One-to-One Training

One-to-One Training

Management Essentials

This course aims to introduce the techniques of one-to-one training. It explains how important it is for managers and team leaders to have the skills to teach people in their care. Chapter 1: Training with Context. Improve your staff training...Show More
Managing Discipline

Managing Discipline

Management Essentials

This course will help managers deal with discipline and manage problem behaviour. Chapter 1: Discipline – Check the Facts. Before administering discipline, check the facts on standards, check the facts on performance, and agree on gap....Show More
Motivating Your Team

Motivating Your Team

Management Essentials

If you are able to empower your staff by increasing levels of communication and sharing more information, you can improve the motivation and productivity of those working for you. This means listening, keeping people informed, knowing how to...Show More
Counselling

Counselling

Management Essentials

Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active...Show More
Dealing with Absenteeism

Dealing with Absenteeism

Management Essentials

Absenteeism costs organisations billions in revenue every year. But when someone calls in sick, it doesn't necessarily mean that they're unwell. Managers can deal with this sensitive subject area in three simple stages. Chapter 1: Recognising...Show More
Developing Your Team

Developing Your Team

Management Essentials

Understanding the importance of coaching and then learning how to coach is an essential part of managers’ job. With the right teaching, managers can improve peoples’ performance and motivation. Coaching is an invaluable tool for helping...Show More
Being a Leader

Being a Leader

Management Essentials

Managers don’t necessarily need a powerful magnetic personality to effectively lead their people. What’s more important is an awareness of how leadership depends on an ability to motivate people. Chapter 1: Valuing Their Job. Learn how to...Show More
Workplace Training: Planning, Organising and Facilitating

Workplace Training: Planning, Organising and Facilitating

Workplace training provides people with the means to learn new skills and knowledge, and apply these in the workplace. Training also allows organisations to develop new and better processes to increase productivity. This insightful and...Show More
Workplace Leadership

Workplace Leadership

Why are some people great leaders? Are leaders born or made? These great questions are explored and answered. Individuals in all sorts of situations and positions within society can provide real leadership, provided they have the opportunity...Show More
Case Studies in Corporate Culture

Case Studies in Corporate Culture

Led by three prominent businesses in Australia, Bendigo Bank, Oakley and Salesforce, this programme not only discusses how cultures can differ, but also demonstrates how each different style remains fundamentally important to each business.
Conflict Management

Conflict Management

Communication in the Workplace

Set in the production office of fictional current affairs programme "Sighted," this 26 minute programme provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday...Show More
Dealing with Difficult Customers

Dealing with Difficult Customers

This programme covers important principles in dealing with difficult customers within the customer service industry.