Tertiary Catalogue
The Customer Focused Person
Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company. On the other side, where a customer has had a bad experience, in years gone by, they would tell 10 to 20 people of that bad experience. Those figures could be multiplied many times over now with the advent and ease of social media. This Customer Focused Person training video is an easy to follow look at the value of each customer interaction you might have on a daily basis.
Related Videos
Want to learn more about ClickView?
We would be more than happy to come to your school and show you how your teachers and students can benefit from ClickView.
Try ClickView for Free