Tertiary Catalogue

Customer Service Excellence in the Retail Industry

Success in Retail Series

The retail industry is one of the biggest and most exciting industries to work in, but to succeed you need to know some very important skills. This inspiring and instructive series examines three key skill areas of the retail industry; customer service excellence, point of sale handling procedures and OH&S issues specific to the retail industry. Featuring instructive interviews and clear demonstrations from award-winning retailers and industry experts, this is a fresh and up-to-date series of programmes packed with accurate information about the systems and practices you need to know in order to thrive in this exciting industry.

Rating: E
Production Year: 2009
Duration: 32 min
Series: Success in Retail Series
Printable Resources: Yes

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