Tertiary Catalogue

Series: Careers and Work Readiness


30 Ways to Make More Time - Managing Your Time Effectively

30 Ways to Make More Time - Managing Your Time Effectively

Most people think they are efficient. But unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on effect on their colleagues or the team they work with. '30 Ways...Show More
A Guide to Whistleblowing

A Guide to Whistleblowing

Blowing the whistle on unethical or illegal practices is a tough decision to make. Your values and integrity may be compromised by what you've seen. You may be fearing the consequences. Psychology expert, Peter Quarry, recommends asking yourself...Show More
Adam Wilkinson: School Leaver

Adam Wilkinson: School Leaver

Adam Wilkinson discusses making the leap directly from school into PwC and gives an insight to his role there.
Advising the Customer

Advising the Customer

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. In this...Show More
After Sales

After Sales

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. Help your...Show More
Allan Halsall: UTV Business Development Manager

Allan Halsall: UTV Business Development Manager

Allan Halsall of UTV discusses business development managing in the television advertisement industry, including how to get your own foot in the door of marketing and advertising.
Amy Lowry: Technical Analyst

Amy Lowry: Technical Analyst

Amy Lowry of Alchemy Technical Services discusses her role as a technical analyst.
Andrea Caporale: Senior Designer at Foolproof

Andrea Caporale: Senior Designer at Foolproof

Interview with experience designer Andrea Caporale.
Anita May Goulding: Adobe Strategic Developer

Anita May Goulding: Adobe Strategic Developer

Interview with Anita May Goulding from Adobe about strategic development.
Answering Interview Questions

Answering Interview Questions

Job interviews can be an anxiety producing experience for many people, yet there are a number of ways you can effectively prepare for that interview and decrease your anxiety. This programme looks at the way preparation and anticipation of...Show More
Aoife Sheridan: Team Leader in Financial Crime

Aoife Sheridan: Team Leader in Financial Crime

PwC's Aoife Sheridan gives an insight to her role as team leader in financial crime.
Appreciate Feedback

Appreciate Feedback

Welcome feedback without defensiveness and continually improve. Dion hears some tough feedback from Carol who explains why she would not hire him. It’s important for everyone to welcome feedback – both positive and critical feedback, but Sam...Show More
Appreciate Feedback

Appreciate Feedback

Dion hears some tough feedback from Carol who explains why she would not hire him. It's important for everyone to welcome feedback—both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy...Show More
Appreciating Diversity

Appreciating Diversity

It is important that organisations respect the diverse backgrounds of their employees and work with them to maximize skill sets to use diverse backgrounds for the good of the business. Carol returns from vacation to find that Marcus has hired two...Show More
Assert Yourself: Learning to Be Assertive

Assert Yourself: Learning to Be Assertive

The aim of this assertiveness training program: To show staff what true assertive behaviour is, and how and when to use it. About this communication program: Submissive people avoid confrontation but fail miserably at getting what they want....Show More
Be a HERO

Be a HERO

There are four ingredients that add up to becoming a HERO in the workplace. Psychologist Eve Ash takes us through the necessary qualities of being Honest (someone who says what they think, gives feedback and honest criticism) and Ethical (does...Show More
Be Confident and Assertive

Be Confident and Assertive

Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam points out, changing her intonation and using fewer vague indecisive...Show More
Be Confident and Assertive

Be Confident and Assertive

Speak with confidence, overcome personal blocks and be assertive. Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam...Show More
Behaving Unprofessionally

Behaving Unprofessionally

Various members of the team discuss what they see as unprofessional behaviour. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviours. These are set out and explained by team members and include, being rude, taking...Show More
Benefits of Work Experience

Benefits of Work Experience

The benefits of doing a work experience placement are far wider reaching than getting two weeks off from school or college. Pupils undertaking a work experience placement stand to broaden their understanding of the world of work and build their...Show More
Body Language and Assertiveness

Body Language and Assertiveness

A large part of any job depends upon good communications skills. Some of this may be written communication such as emails and reports, but the majority of it will be face-to-face. A good understanding of body language can help your staff deal...Show More
Break Times

Break Times

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a...Show More
Breaking Your Digital Addiction

Breaking Your Digital Addiction

50% of people complain they've become addicted to their mobile device. Behavioural expert, Peter Quarry, shows how to bust digital addiction through reducing screen time, switching devices off (go and walk that dog without the phone!) and setting...Show More
Build Employability Skills

Build Employability Skills

Find ways to learn new skills, manage your emotions and speak impressively. Cutting Edge wants people who are enthusiastic and keen to build their skills and focus on learning. Carol and Serena are not impressed with Dion’s performance to...Show More
Build Employability Skills

Build Employability Skills

Cutting Edge wants people who are enthusiastic and keen to build their skills and focus on learning. Carol and Serena are not impressed with Dion's performance to date. Steve advises intern Tatiana to be a sponge and soak up new ideas and courses...Show More