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Series: Impacts on Tourism
Changes and Trends
Like all industries, tourism is subject to changes and trends brought about by a range of diverse factors. As increasing numbers of people worldwide become more affluent and make decisions about spending discretionary income on travel and...Show More
Like all industries, tourism is subject to changes and trends brought about by a range of diverse factors. As increasing numbers of people worldwide become more affluent and make decisions about spending discretionary income on travel and tourism, various trends emerge and changes occur. In this interview based programme we explore these socioeconomic trends, improvements in technology, security issues, low cost airlines, external pressures and the way the tourism industry responds to them. This programme is an excellent resource for all students of travel and tourism. Show Less
Customer Interaction
Tourism, like any industry, relies on a constant supply of customers to be profitable and succeed. Providing appropriate levels of customer service is crucial to the survival of any business in any industry.
There are a number of considerations...Show More
Tourism, like any industry, relies on a constant supply of customers to be profitable and succeed. Providing appropriate levels of customer service is crucial to the survival of any business in any industry.
There are a number of considerations specific to the tourism industry when it comes to customer interaction. Customers are not engaging with the industry every day – for most people, a tourism experience is a special event in their lives.
This film explores a number of areas relating to customer interaction in the tourism industry – including the importance of excellent customer service and how to deliver it, gathering information to assess customer needs, products, services and product knowledge, assistance and assurance, privacy, health and safety, technology, dealing with complaints and monitoring customer service. There are street interviews and reflections from a range of experts. Show Less
Economic Factors
Tourism is a major global industry. As travel and visitation to so many parts of the world becomes increasingly accessible to more people, the industry continues to grow – not just in traditionally popular destinations but also in a growing...Show More
Tourism is a major global industry. As travel and visitation to so many parts of the world becomes increasingly accessible to more people, the industry continues to grow – not just in traditionally popular destinations but also in a growing number of emerging locations. Because it is such a significant part of the global economy, a range of economic factors can have a major impact on the health and viability of the industry in different parts of the world.
This film looks at the economic factors that impact on the tourism industry. Featuring a presenter, street interviews and expert commentary from Francis Mulleady from the University of Westminster, it covers supply and demand, elasticity and economic dependency, exchange rates and inflation, and the industry’s contribution to employment, the balance of payments, infrastructure, products and services, and leisure development. It also looks at some adverse economic impacts of tourism. Show Less
Political and Legal Factors
This film explores key influences on the travel and tourism industry, including international organisations, governments and other regulatory bodies, consumer, data and employment protection, health and safety, and disability discrimination.
A...Show More
This film explores key influences on the travel and tourism industry, including international organisations, governments and other regulatory bodies, consumer, data and employment protection, health and safety, and disability discrimination.
A number of industry experts are interviewed including Sean Tipton from ABTA, Francis Mulleady from the University of Westminster, solicitor, Ruth Smith, and many more. Show Less
