Secondary Catalogue

Series: Workplace Essentials


Body Language and Assertiveness

Body Language and Assertiveness

A large part of any job depends upon good communications skills. Some of this may be written communication such as emails and reports, but the majority of it will be face-to-face. A good understanding of body language can help your staff deal...Show More
Communicating in Writing

Communicating in Writing

Communicating in writing via reports or in emails, for example, is an important skill to master. A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It...Show More
Communicating on the Phone

Communicating on the Phone

The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. Chapter...Show More
Dealing with Stress

Dealing with Stress

Pressure is a part of simply being alive: pressure is positive and drives us towards our goals. However, when the amount of pressure we are experiencing rises above what we believe we can cope with, it can easily turn to stress and that can be a...Show More
Finance and Budgets

Finance and Budgets

You must have plans to run a successful business. There are long term strategic marketing ones, short term sales and production ones, and so on. The critical financial plan is the budget. Even though it is based on forecasts and on sophisticated...Show More
Managing Projects and Processes

Managing Projects and Processes

Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. Through use of certain techniques, project leaders can learn how to better manage their team, and so meet the project's...Show More
Managing Yourself

Managing Yourself

Most people think they are efficient; but unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on effect on your colleagues and the team you work with. Chapter 1:...Show More
Meetings

Meetings

We all know you can't manage without meetings and with the impact of technology; many more of them take place online. So how do you run an efficient, effective and productive virtual meeting? The ability to run a good meeting is not a gift, it's...Show More
Negotiating

Negotiating

Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. By identifying...Show More
Presentation Skills

Presentation Skills

Preparation is the single most important part of a successful presentation. Not only will good preparation communicate thoughtfulness about the presentation message and audience, but it will boost the presenter’s confidence. Chapter 1:...Show More
Understanding Behaviour

Understanding Behaviour

How people behave when dealing with customers or colleagues can determine the success or failure of any interaction. Although we seem capable of coping with considerable change in our domestic lives, at work we often display an inability to...Show More