Tertiary Catalogue
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- Tertiary
- Success at Work
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Series: Success at Work
Appreciate Feedback
Welcome feedback without defensiveness and continually improve.
Dion hears some tough feedback from Carol who explains why she would not hire him. It’s important for everyone to welcome feedback – both positive and critical feedback, but Sam...Show More
Welcome feedback without defensiveness and continually improve.
Dion hears some tough feedback from Carol who explains why she would not hire him. It’s important for everyone to welcome feedback – both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy document. Dion is taken aside by Marcus to discuss his behavior and Marcus encourages to perform better. Dion deals with the setback well, an opportunity to learn from mistakes. Tammy seeks advice on how to give Sanjay feedback. Marcus leads a session on how to give and receive constructive feedback. Dion and Carlos give each other feedback and Casey gets feedback from Tammy. Everyone learns to appreciate feedback. Show Less
Appreciate Feedback
Dion hears some tough feedback from Carol who explains why she would not hire him. It's important for everyone to welcome feedback—both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy...Show More
Dion hears some tough feedback from Carol who explains why she would not hire him. It's important for everyone to welcome feedback—both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy document. Dion is taken aside by Marcus to discuss his behaviour and Marcus encourages to perform better. Dion deals with the setback well, an opportunity to learn from mistakes. Tammy seeks advice on how to give Sanjay feedback. Marcus leads a session on how to give and receive constructive feedback. Dion and Carlos give each other feedback and Casey gets feedback from Tammy. Everyone learns to appreciate feedback. Show Less
Be Confident and Assertive
Speak with confidence, overcome personal blocks and be assertive.
Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam...Show More
Speak with confidence, overcome personal blocks and be assertive.
Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam points out, changing her intonation and using fewer vague indecisive words like “I think” and “maybe” will convey a more positive impression. Casey gets some helpful coaching from Sanjay who has no issues with being assertive. Carol and Michael inform Dion that assertiveness is not a matter of wearing power glasses. Good advice is given about changing negative thinking. Steve coaches Tatiana in turning situations to their best advantage and the importance of requesting help. Show Less
Be Confident and Assertive
Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam points out, changing her intonation and using fewer vague indecisive...Show More
Confidence is a necessary part of the workplace. Casey is marked immediately as a person lacking confidence. She needs to become aware of how she talks and comes across. As Sam points out, changing her intonation and using fewer vague indecisive words like "I think" and "maybe" will convey a more positive impression. Casey gets some helpful coaching from Sanjay who has no issues with being assertive. Carol and Michael inform Dion that assertiveness is not a matter of wearing power glasses. Good advice is given about changing negative thinking. Steve coaches Tatiana in turning situations to their best advantage and the importance of requesting help. Show Less
Build Employability Skills
Find ways to learn new skills, manage your emotions and speak impressively.
Cutting Edge wants people who are enthusiastic and keen to build their skills and focus on learning. Carol and Serena are not impressed with Dion’s performance to...Show More
Find ways to learn new skills, manage your emotions and speak impressively.
Cutting Edge wants people who are enthusiastic and keen to build their skills and focus on learning. Carol and Serena are not impressed with Dion’s performance to date. Steve advises intern Tatiana to be a sponge and soak up new ideas and courses in order to remain valuable to her employer. Carlos wants Steve to be his coach and Dion asks Michael if he can work alongside him. Dealing with difficult people is a major skill for anyone, as Carlos discovers when Steve teaches him to be Zen in conflict situations. Serena coaches Dion and Tatiana to present themselves positively and ‘talk up’ their skills. And Carlos encourages Dion to apologise to Carol, which he does. Show Less
Build Employability Skills
Cutting Edge wants people who are enthusiastic and keen to build their skills and focus on learning. Carol and Serena are not impressed with Dion's performance to date. Steve advises intern Tatiana to be a sponge and soak up new ideas and courses...Show More
Cutting Edge wants people who are enthusiastic and keen to build their skills and focus on learning. Carol and Serena are not impressed with Dion's performance to date. Steve advises intern Tatiana to be a sponge and soak up new ideas and courses in order to remain valuable to her employer. Carlos wants Steve to be his coach and Dion asks Michael if he can work alongside him. Dealing with difficult people is a major skill for anyone, as Carlos discovers when Steve teaches him to be Zen in conflict situations. Serena coaches Dion and Tatiana to present themselves positively and "talk up" their skills. And Carlos encourages Dion to apologize to Carol, which he does. Show Less
Communicate Effectively
Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication...Show More
Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language—good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings. Show Less
Communicating Effectively
Project positively, listen and respect others and be clear and engaging.
Dion thinks it’s fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak...Show More
Project positively, listen and respect others and be clear and engaging.
Dion thinks it’s fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings. Show Less
Contribute to the Team
Speak at meetings, volunteer to help and collaborate with others.
It’s ‘Blue Moon’ day at Cutting Edge. Marcus tells his team it’s about pulling ideas out of the blue and working on them collaboratively. Dion has trouble staying awake...Show More
Speak at meetings, volunteer to help and collaborate with others.
It’s ‘Blue Moon’ day at Cutting Edge. Marcus tells his team it’s about pulling ideas out of the blue and working on them collaboratively. Dion has trouble staying awake but learns that his body language shows he is not interested. He discovers the importance of contributing to meetings, not just giving smart remarks. When Michael and Sam argue about mess, Sam is quick to point out Michael needs to complain less and actually share the workload to resolve it. The interns are encouraged to be resourceful, solve problems and show initiative. When Serena reports a breach of office security, Dion volunteers to do something about it. His disguise to test security doesn’t fool Carlos, but he is praised for his willingness to help solve the problem. Marcus is proud when Dion suggests ‘Do your best every time’ at the team training session on service. Show Less
Contribute to the Team
It's 'Blue Moon' day at Cutting Edge. Marcus tells his team it's about pulling ideas out of the blue and working on them collaboratively. Dion has trouble staying awake but learns that his body language shows he is not interested. He discovers...Show More
It's 'Blue Moon' day at Cutting Edge. Marcus tells his team it's about pulling ideas out of the blue and working on them collaboratively. Dion has trouble staying awake but learns that his body language shows he is not interested. He discovers the importance of contributing to meetings, not just giving smart remarks. When Michael and Sam argue about mess, Sam is quick to point out Michael needs to complain less and actually share the workload to resolve it. The interns are encouraged to be resourceful, solve problems and show initiative. When Serena reports a breach of office security, Dion volunteers to do something about it. His disguise to test security doesn't fool Carlos, but he is praised for his willingness to help solve the problem. Marcus is proud when Dion suggests 'Do your best every time' at the team training session on service. Show Less
Demonstrate Your Strengths
Surprise people with knowledge, experience and self-awareness.
Dion considers he is a hot new prospect for the company but Michael tells him he’s arrogant, snarky and a know-it-all. Sam, Serena and Steve help the interns to recognise their...Show More
Surprise people with knowledge, experience and self-awareness.
Dion considers he is a hot new prospect for the company but Michael tells him he’s arrogant, snarky and a know-it-all. Sam, Serena and Steve help the interns to recognise their strengths and to surprise people with their research and knowledge and show how it can be of benefit to the company. Sometimes people have skills that can be built into strengths. Tatiana concedes she is argumentative; Steve explains that seeing the other side of things is a strength when it comes to understanding a client’s perspective. It is also an asset in negotiation and customer skills. The interns both acknowledge they have learned more about themselves and their attitudes to work – and self-awareness is critical for improvement. Michael is touched by Dion’s genuine passion for his work and ends up telling Dion none of the staff liked him when he first arrived. Show Less
Demonstrate Your Strengths
Dion considers he is a hot new prospect for the company but Michael tells him he's arrogant, snarky and a know-it-all. Sam, Serena and Steve help the interns to recognize their strengths and to surprise people with their research and knowledge...Show More
Dion considers he is a hot new prospect for the company but Michael tells him he's arrogant, snarky and a know-it-all. Sam, Serena and Steve help the interns to recognize their strengths and to surprise people with their research and knowledge and show how it can be of benefit to the company. Sometimes people have skills that can be built into strengths. Tatiana concedes she is argumentative; Steve explains that seeing the other side of things is a strength when it comes to understanding a client's perspective. It is also an asset in negotiation and customer skills. The interns both acknowledge they have learned more about themselves and their attitudes to work—and self-awareness is critical for improvement. Michael is touched by Dion's genuine passion for his work and ends up telling Dion none of the staff liked him when he first arrived. Show Less
Impress at Job interviews
Create a wow response by quality preparation and interview skills.
Arriving on time for interview, looking sharp and well-laundered are just a few of the many steps towards getting the job. Be familiar not only with the job, but the company and...Show More
Create a wow response by quality preparation and interview skills.
Arriving on time for interview, looking sharp and well-laundered are just a few of the many steps towards getting the job. Be familiar not only with the job, but the company and the industry it is in. Do your research. Have a clear, direct and correctly punctuated résumé; itemize your skills, education and experience without drowning people in information. The interns learn to develop their ability to talk up their strengths with simple yet powerful examples. The more they practice job interview answers the better they become. They learn to beware of being vague, adding too much information or asking the wrong questions. Show Less
Impress at Job Interviews
Arriving on time for interview, looking sharp and well-laundered are just a few of the many steps towards getting the job. Be familiar not only with the job, but the company and the industry it is in. Do your research. Have a clear, direct and...Show More
Arriving on time for interview, looking sharp and well-laundered are just a few of the many steps towards getting the job. Be familiar not only with the job, but the company and the industry it is in. Do your research. Have a clear, direct and correctly punctuated résumé; itemize your skills, education and experience without drowning people in information. The interns learn to develop their ability to talk up their strengths with simple yet powerful examples. The more they practice job interview answers the better they become. They learn to beware of being vague, adding too much information or asking the wrong questions. Show Less
Make a Great Impression
Dress for success, be enthusiastic and introduce professionally.
The new Cutting Edge interns, Dion and Tatiana have not got off to their best start. Dion is very casual about arrival times and what he’s wearing to work, while Tatiana is...Show More
Dress for success, be enthusiastic and introduce professionally.
The new Cutting Edge interns, Dion and Tatiana have not got off to their best start. Dion is very casual about arrival times and what he’s wearing to work, while Tatiana is negative and blasé. Carol and Steve explain the importance of dressing appropriately for work, and the necessity of a firm handshake and good eye contact. Serena sets Dion straight on the importance of details (such as knowing her correct title and name) and listening politely when others speak. Show Less
Make a Great Impression
The new Cutting Edge interns, Dion and Tatiana have not got off to their best start. Dion is very casual about arrival times and what he's wearing to work, while Tatiana is negative and blasé. Carol and Steve explain the importance of dressing...Show More
The new Cutting Edge interns, Dion and Tatiana have not got off to their best start. Dion is very casual about arrival times and what he's wearing to work, while Tatiana is negative and blasé. Carol and Steve explain the importance of dressing appropriately for work, and the necessity of a firm handshake and good eye contact. Serena sets Dion straight on the importance of details (such as knowing her correct title and name) and listening politely when others speak. Show Less
Prioritise and Organise
Plan for success, manage yourself efficiently, prioritise to get results.
The Cutting Edge team can be messy and organised, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey’s Post-it notes. Serena stresses the...Show More
Plan for success, manage yourself efficiently, prioritise to get results.
The Cutting Edge team can be messy and organised, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey’s Post-it notes. Serena stresses the importance of taking notes and looking competent and efficient, especially when one is new to the job. The best way to get organised is to determine priorities. Sherry explains how to break things down in order of what needs doing first, second and later. When it comes to planning, Marcus shows how without a plan for the emergency drill, nothing goes right, and Serena ends up injured at the bottom of the stairs. One person’s lack of organisation creates a ripple effect on the team. The interns learn about the importance of being on time and keeping promises, and how to best manage pressure and multi-task effectively. Show Less
Prioritise and Organise
The Cutting Edge team can be messy and unorganized, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey's Post-it notes. Serena stresses the importance of taking notes and looking competent and efficient, especially...Show More
The Cutting Edge team can be messy and unorganized, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey's Post-it notes. Serena stresses the importance of taking notes and looking competent and efficient, especially when one is new to the job. The best way to get organized is to determine priorities. Sherry explains how to break things down in order of what needs doing first, second and later. When it comes to planning, Marcus shows how without a plan for the emergency drill, nothing goes right, and Serena ends up injured at the bottom of the stairs. One person's lack of organization creates a ripple effect on the team. The interns learn about the importance of being on time and keeping promises, and how to best manage pressure and multi-task effectively. Show Less
Set and Achieve Goals
Be clear about your goals and steps to achieve them and persist.
It’s time to get serious about goals – but not Dion! Everyone at Cutting Edge knows the importance of goals: Carol is always setting them, Steve wants to be best in sales,...Show More
Be clear about your goals and steps to achieve them and persist.
It’s time to get serious about goals – but not Dion! Everyone at Cutting Edge knows the importance of goals: Carol is always setting them, Steve wants to be best in sales, Tatiana would like to be an international attorney. Dion wants to be president of the United States – but he has no steps in place to achieve this, and he must be realistic. Goals must be specific, and Dion must make his goals measureable and achievable by putting viable steps in place, they must be relevant and achieved within a set timeframe (SMART goals). Persistence is needed to get through the challenges and obstacles. Show Less
Set and Achieve Goals
It's time to get serious about goals—but not Dion! Everyone at Cutting Edge knows the importance of goals: Carol is always setting them, Steve wants to be best in sales, Tatiana would like to be an international attorney. Dion wants to be...Show More
It's time to get serious about goals—but not Dion! Everyone at Cutting Edge knows the importance of goals: Carol is always setting them, Steve wants to be best in sales, Tatiana would like to be an international attorney. Dion wants to be president of the United States—but he has no steps in place to achieve this, and he must be realistic. Goals must be specific, and Dion must make his goals measurable and achievable by putting viable steps in place, they must be relevant and achieved within a set timeframe (SMART goals). Persistence is needed to get through the challenges and obstacles. Show Less
