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- Success in Retail Series
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Series: Success in Retail Series
Customer Service Excellence in the Retail Industry
The retail industry is one of the biggest and most exciting industries to work in, but to succeed you need to know some very important skills.
This inspiring and instructive series examines three key skill areas of the retail industry; customer...Show More
The retail industry is one of the biggest and most exciting industries to work in, but to succeed you need to know some very important skills.
This inspiring and instructive series examines three key skill areas of the retail industry; customer service excellence, point of sale handling procedures and OH&S issues specific to the retail industry.
Featuring instructive interviews and clear demonstrations from award-winning retailers and industry experts, this is a fresh and up-to-date series of programmes packed with accurate information about the systems and practices you need to know in order to thrive in this exciting industry. Show Less
Occupational Health and Safety in the Retail Industry
In Australia, accidents in the retail workplace cost millions of dollars per year in direct costs and loss of production. Every year many people suffer a long-term injury, which affects their ability to work and enjoy life. Some even die....Show More
In Australia, accidents in the retail workplace cost millions of dollars per year in direct costs and loss of production. Every year many people suffer a long-term injury, which affects their ability to work and enjoy life. Some even die.
Employers and employees have legal responsibilities to keep workplaces safe and to reduce these risks, and the retail environment has some unique OHS conditions that you need to be aware of.
In this programme we hear from both WorkSafe Victoria and the Shop Distributive and Allied Employees Association, as well as coal-face expertise from leading retailer Woolworths about the effects of workplace injuries, legal obligations, employer responsibilities, employee responsibilities, the main types of injuries and what to do if there is an OH&S issue.
A positive and pro-active look at the issues and how to make your retail workplace safe. Show Less