Secondary Catalogue

Series: Food, Hospitality and Personal Services


Advising the Customer

Advising the Customer

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. In this...Show More
After Sales

After Sales

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. Help your...Show More
An Introduction to Hospitality

An Introduction to Hospitality

The hospitality industry is alive and growing worldwide. This programme provides a well rounded introduction to the industry ideal those interested in a career tourism or hospitality. Discussing the difference between commercial and...Show More
Break Times

Break Times

Every retail employee should understand how their shifts work and when their breaks are scheduled. This video explains how to use simple mathematics to calculate the length of shift times and when breaks should be taken in order to complete a...Show More
Cash Handling

Cash Handling

Although technology enables easy and quick cash handling in many retail environments, a sound understanding of simple mathematics remains a helpful skill for working in retail. This video explains how mental maths can be used to ensure that...Show More
Cleaning and Sanitation in the Food Industry

Cleaning and Sanitation in the Food Industry

Cleanliness and good hygiene in the food industry is of upmost importance. It is essential that areas in which food is prepared, served or manufactured are kept clean at all times. Poor hygiene standards can lead to food poisoning and possible...Show More
Communicating Effectively

Communicating Effectively

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. Help your...Show More
Customer Types

Customer Types

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. Help your...Show More
Customers on the Phone

Customers on the Phone

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. Help your...Show More
Discounts

Discounts

Understanding the mathematical processes behind discounts is a crucial skill for working in retail. This video explains how basic division and subtraction calculations can be used to complement calculator skills to work out new prices of sale...Show More
Environmental Practices at Work: Hospitality

Environmental Practices at Work: Hospitality

Environmental sustainability is about designing and implementing practices and processes within a workplace that do not waste or exhaust natural resources or cause ecological damage. It not only minimises an organisation’s environmental...Show More
Espresso Coffee Service: Preparing and Serving Café Style Coffee

Espresso Coffee Service: Preparing and Serving Café Style Coffee

This programme deals with coffee making techniques for the beginner. It covers espresso machines and their components, coffee types and extraction.
Extraction

Extraction

This lesson explains the importance of extraction.
First Impressions

First Impressions

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. Help your...Show More
Five Star Hospitality

Five Star Hospitality

In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin – a five star international hotel – and discover valuable lessons from the hotel’s experienced leadership and management team. In it,...Show More
Floats and Balances

Floats and Balances

For all retail businesses balancing a cash float at the end of day, strong mathematical skills are crucial. This video explains how to count the cash in a register at the end of the day, including differentiating between different methods of sale...Show More
Food Safety and Time Calculations

Food Safety and Time Calculations

Following food safety regulations surrounding potentially hazardous foods is an essential skill for working in hospitality. This video explains the mathematical calculations that can be used to work out when food needs to be checked for...Show More
Grinder in More Detail

Grinder in More Detail

In this video Simon focuses on the grinder.
Health, Safety and Security

Health, Safety and Security

Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation....Show More
How Your Food Works: Part 1

How Your Food Works: Part 1

With a team including a chef, chemist and dietician, this fun and fascinating 2-part series take a closer look at the foods we all love, with some surprising results. Exploring the latest scientific research behind how they are grown, processed...Show More
How Your Food Works: Part 2

How Your Food Works: Part 2

With a team including a chef, chemist and dietician, this fun and fascinating 2-part series take a closer look at the foods we all love, with some surprising results. Exploring the latest scientific research behind how they are grown, processed...Show More
Latte Art

Latte Art

Latte art is fun, added touch to good coffee. In this video Simon explains latte art in detail.
Machine and Grinder

Machine and Grinder

Simon goes into detail about the coffee machine and the grinder.
Managing Projects and Processes

Managing Projects and Processes

Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. Through use of certain techniques, project leaders can learn how to better manage their team, and so meet the project's...Show More
Online Customers

Online Customers

It’s often said that Customer Service isn’t a department, it’s an attitude. The behaviour of front-line staff defines the reputation of any organisation – big or small – which makes it all the more important to get it right. Help your...Show More