1) Is the ClickView Library Server open and online?

If other ClickView Player users on the network can currently access the ClickView Library Server, then progress to Step 2.

The ClickView Library Server must be online before it can be accessed by users.

On the bottom left hand corner of the ClickView Library interface, it should display: 'ClickView Server Status: Online' (see Figure 1)

If this is correct, then progress to Step 2. If not, then simply click on the menu: File > Start Library Server to make the server online. (see Figure 2)

2) Is your computer connected to the network?

Open Internet Explorer on the computer running ClickView Player. Visit http://www.clickview.com.au/

If you can you see the ClickView website then progress to Step 3 since it is evident that your computer is connected to the network.

If you are unable to see the ClickView website (or any other Internet content), run this test to ensure that your computer has been assigned a valid IP address (which is necessary for communication with other computers on the network).

Click Start > Run (Figure 3)
Type cmd and press OK (Figure 4)
On command prompt, type ipconfig and press Enter (Figure 5)

Figure 3

Figure 4

Figure 5

This should return a valid IP address such as 192.168.0.27. If so, then progress to Step 3.

If ipconfig displays 0.0.0.0 or ‘Media disconnected’ then your computer is not properly connected to the network (see Figure 6). Please contact your network administrator to resolve this issue.

Figure 6

3) Is your computer looking at the correct address for the ClickView Library Server?

On the ClickView Library, from the menu click File > ClickView Library Server Details. Make a note of the Server Name and IP Address. Otherwise simply ask your system administrator for the name of the computer running ClickView Library Server.

Figure 7

Figure 8

On the ClickView Player, click Tools > ClickView Library Configuration (see Figure 9)
Does the current location configuration match either the computer name or the IP Address of the ClickView Library Server? (see Figure 10) If so, progress to Step 4, otherwise enter the correct ClickView Library Server location and click \\\'Submit\\\' (the ClickView Player will now connect to the ClickView Library Server at the new location).

Figure 9

Figure 10

If the ClickView Player still cannot connect to the ClickView Library Server, we recommend testing the network connection. To test the connection between your computer and the ClickView Library Server, we suggest running a process called PING which can be used to send small requests to another computer on the network.

Click Start > Run (Figure 3)
Type cmd and press OK (Figure 4)
On command prompt, type:

ping computername

where computername is the ClickView Library Server computer name (see Figure 11)
eg. ping ClickView

Figure 11

Or if you’d prefer to use the IP address of the ClickView Library Server:

ping ipaddress

where ipaddress is the ClickView Library Server IP Address (see Figure 12)
eg. ping 192.168.0.27

Figure 12

If a timeout occurs when PING requests are sent to the ClickView Library Server computer, then evidently a problem exists with your network (see Figure 13). Please contact your network administrator and demonstrate to them the in-ability to 'PING' the computer running the ClickView Library Server.

Figure 13

If your computer is successfully able to 'PING' the ClickView Library Server, then the network connection is operating correctly. Progress to Step 4.

4) Is there a firewall blocking the communication between your computer and the ClickView Library Server computer?

If so, then ensure that the Port 9053 is not blocked on both the ClickView Player and ClickView Library Server computer. A quick diagnostic test could be to disable the firewall temporarily to attempt to connect to the ClickView Library. If a connection to the ClickView Library Server is established, then it would be accurate to assume that the firewall is blocking data being sent between the ClickView Library and the ClickView Player. Your system administrator should be able to address this issue.

If no firewall or port blocking software exists on your computer or the ClickView Library Server computer, then progress to Step 5.

5) Can you connect to the ClickView Library Server when running ClickView Player from another computer on your network?

If not, then the problem is most likely with your installation of ClickView Library. Please contact your system administrator with this information. If they are unable to solve the problem themselves, please ask your system administrator to contact ClickView Support.

6) Can you connect to another installation of ClickView Library Server using the ClickView Player used in Steps 2, 3, and 4?

If not, then the problem is most likely with your installation of ClickView Player. Please contact your system administrator with this information. If they are unable to solve the problem themselves, please ask your system administrator to contact ClickView Support.