FIX: ClickView Player for Mac OS X encountered an error reading the config file. Error -3911
Applies to: ClickView Player
Article ID: 0153
Last Review: 15/12/2009

If you experience the "ClickView Player encountered an error reading the config file. Error -3911." error.

Step-by-Step Instructions

Please follow these instructions to fix the issue.

  1. Find the ClickView Player application in your "Applications" folder
  2. Right click on the the ClickView Player application , then click on "Show Package Contents" in the menu. (To right-click with a single button mouse, just hold down the control button while clicking)

  3. This should open up a new window, go into the Contents folder, then right-click on the "Resources" folder and click on "Get Info" in the menu
  4. Now make sure that you can "Read & Write" to the current folder. You may have to unlock the padlock and change the current owner if you still cannot "Read & Write" to the folder.

  5. Click on "Apply to enclosed items" after you've finished changing the permissions, and try running ClickView Player again.
 
© 2003 - 2010 ClickView Ltd.
Reg No: 909 8597 64 | Privacy Policy